Terms & Conditions governing the purchase of products from the pfingo Store (http://store.pfingo.com):

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS, OBLIGATIONS AND LIABILITIES, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

All sales from the Internet commerce storefront located at http://store.pfingo.com ("Store") are made by StarHub Mobile Pte Ltd (Reg. No. 200000646C) ("StarHub" or "pfingo"). The following terms and conditions govern your use of this Store and the purchase of products by you through this Store. By using this Store, placing an order with this Store or submitting a purchase order to pfingo, you are indicating your acceptance of these terms and conditions (this "Agreement"). These terms and conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by pfingo. We may at any time revise these terms & conditions by updating this version. By using this Store and/or placing an order with or making a purchase from this Store, you agree to be bound by any such revisions. Please therefore visit this web page periodically to determine any changes to these terms & conditions.

1. Ownership and Intellectual Property

1.1 StarHub is the owner and proprietor of this Store. 

1.2 All content on this Store is owned by StarHub and/or its licensors and is protected by applicable copyright laws and other intellectual property right laws. Unless expressly permitted on this Store by us, you must not copy, distribute, publish, perform, modify, download, transmit, transfer, sell, license, reproduce, create derivative works from or based upon, distribute, post, publicly display, frame, link, or in any other way exploit any of the content, in whole or in part. Any rights not expressly granted to you herein are reserved. Any violation of copyright laws and/or other intellectual property right laws may result in severe civil and criminal penalties.

1.3 "pfingo", "StarHub", the pfingo logo and all other trademarks, logos and service marks on this Store are trademarks and service marks belonging to StarHub or its licensors (the "pfingo Marks"). Any product, service or trade name other than those owned by StarHub which identify a third party as the source thereof may, even if not so indicated, be the service mark or trademark of that third party. Third party trademarks, logos and service marks used on this Store are used with the permission of their owners and all of their rights are reserved. Any unauthorised use of the pfingo Marks or any third party trademarks/logos/service marks is strictly prohibited.

2. Electronic Communications

You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications which we provide to you electronically satisfy any legal requirement that such communications be in writing. Further, you waive any rights or requirements under any legal requirement in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records.

3.  Your Account

3.1 You must keep and secure your login identification and password (collectively, "IDs") as strictly confidential. You must take all measures (including but not limited to changing your password from time to time) to protect the confidentiality of your IDs. You must not allow any third party access to or use of such IDs. The security of your account is your own responsibility. You are solely responsible for all activities and transactions which occur under your IDs and/or account. The security of your account is your own responsibility. We will not be responsible in any way if your IDs and/or account are misappropriated or used by a third party.

3.2 We reserve the right to refuse or change or remove your ID(s). We will endeavour to notify you of such refusal or removal, provided that you have provided us with up-to-date contact particulars.

3.3 If you discover or suspect any unauthorised use or disclosure of your ID(s) or that your account security has been compromised, you must immediately inform us and change your password.

3.4 You are solely responsible for maintaining records of all your activities and transactions carried out under your IDs and/or account. We are not obliged to provide any historical data or to assist in providing such data to you. Without prejudice to the foregoing, in the absence of fraud or manifest error, all our records relating to your account are conclusive evidence of the accuracy, completeness and truth of all matters stated therein. Our decision on all matters relating to the activities and transactions carried out under your IDs and/or account will be final and conclusive.

3.5 When creating your account or providing any information under your account, you must provide accurate and complete information.

3.6 We may, in our absolute discretion, suspend or terminate access to and/or use of your account or all or parts of this Store at any time and without notice or liability. In no event will we be liable for the suspension or termination of access to or use of your account or this Store. We may also impose limits on the access to and/or use of certain features or portions of your account or this Store, at any time and without notice or liability.

4. Product Description and Pricing

4.1 We attempt to be as accurate as possible. However, we do not warrant that descriptions, pricing and availability of the products offered via this Store are accurate, complete, reliable, current, or error-free. The descriptions, pricing and availability of the products will be subject to change, withdrawal or discontinuance at our absolute discretion and without the need to assign a reason thereof. We will not be liable in any for any inaccuracy, errors or discrepancies in relation to any products offered on this Store. We reserve the right to reject or cancel any orders resulting from such inaccuracy, errors or discrepancies, without liability, whether or not the order has been confirmed and/or your credit card has been charged.

4.2 Without prejudice to Clause 4.1, we cannot confirm the price(s) of any products offered by us until you order. Despite our best efforts, the products on this Store may be mispriced. If a product's correct price is higher than the stated price on this Store, we will, at our discretion, contact you for instructions before delivering the product, charging you for the product at the correct price or cancel your order and notify you of such cancellation.

5. Contract Formation

5.1 No contract for purchase will come into existence until your order has been accepted by us. You warrant that you are purchasing the products for personal use, and not for any commercial or re-sale purpose.

5.2 When you place an order to purchase:

(i) your order represents an offer to us to purchase the product;

(ii) we may reject your order at our absolute discretion and without assigning any reason; and

(iii) your order will be accepted by us, when we show you an on screen receipt for your purchase which will typically be followed by an email confirmation.

5.3 In respect of products provided by a third party supplier, orders for such products may be subject to acceptance by the supplier. If such circumstance applies, your order will be also be subject to such terms and conditions as may be imposed by the supplier. We will not be liable in any way for the supplier's provision of or failure to provide the products.

5.4 Notwithstanding any provision of this Agreement or your receipt of any electronic or other form of order confirmation, we reserve the right to reject your order at any time and at our absolute discretion, whether or not your credit card has been charged.

5.5 In no event will StarHub or any of its affiliates and their respective directors, officers, employees, agents and contractors (collectively, the "Relevant Persons") be liable for any direct, indirect, incidental, special, punitive or consequential damages arising out of or in connection with your order, offer to purchase or our acceptance or rejection of your order, whether based on warranty, contract, tort, or any other legal theory, and whether or not StarHub (or such other Relevant Person) is advised of the possibility of such damages. The foregoing limitation of liability will apply to the fullest extent permitted by law.

6. Delivery and Handling Charges

6.1 Any delivery times quoted by us are only estimates and no guarantee or warranty is made by us that an order will be delivered with the quoted delivery times. We will not be liable for any delay in delivery of any product, howsoever caused.

6.2 We will only deliver orders made via this Store to these locations – Singapore, Thailand, Philippines, Malaysia, Indonesia and Hong Kong.  Title to and risk of loss in your products will pass to you once we have shipped the products.

7. Eligibility To Place An Order

7.1 The products are only available to individual customers for personal use, and not for any commercial purpose.

7.2 In order to place an order to purchase the products, you must comply with the following requirements, you must be at least 18 years old.

7.3 You must at all times provide us with such information as may be necessary or desirable for us to provide you with the products. You must maintain and update your information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your right to use this Store if any information you provide is false, inaccurate or incomplete. You agree that we and our affiliates may collect and use information consistent with this Agreement. We will use reasonable efforts to protect information submitted by you in connection with the products, but you acknowledge and agree that your submission of such information is at your sole risk, and we and our affiliates hereby disclaim any and all liability to you for any loss or liability relating to such information in any way.

8. Charges and Payment

8.1 The price for the products will be the price indicated on your online invoice. Singapore goods and services taxes may also payable by you at the applicable rate as shown on your online invoice. Separate charges may be payable in addition for delivery and handling and will be shown on your online invoice.

8.2 You are liable for the charges for such products you have purchased and incurred under your account whether the products are used by you or someone else. Charges will be calculated based on our records.

8.3 You must pay through your credit card, eNets or such other mode of payment as may be determined by us. We will not send you any physical bills or statements; however your last one year of payment records will be available for view on the pfingo website under your account.

8.4 If you wish to reasonably dispute any charges, you must inform us in writing within 1 year from the date of payment. Otherwise, you are liable to pay us all charges. We will investigate any such dispute and provide a written response to you within 30 days from the day you notify us of such a dispute.

8.5 You must inform us immediately if your credit card is lost, stolen, expired or terminated. If we are unable to make the deduction or settlement with your bank or card company, we will not be liable to you in any way and you are still liable to make payment for outstanding amounts (together with any administrative fees for the failed transaction).

8.6 You must pay all charges without any counterclaim, deduction, set off or withholding. You are responsible for all taxes. If you are required under any law to deduct or withhold any sum as taxes imposed on any amount payable to us, the amount payable to us must be increased by such amount necessary to ensure that we will receive a net amount equal to the amount which we would have received in the absence of any such deduction or withholding.

8.7 If you purchase more than one product, any payment you make may be applied or allocated by us towards any outstanding amount for any product in such manner, priority, order and proportion as we deem appropriate. If you have more than one account with us, we may transfer any credit balance under one account to settle outstanding amounts due under another account. Any such application or allocation will override any appropriation made by you.

8.8 We may, at our discretion, authorise our Affiliates to issue bills and collect payment of charges and moneys on our behalf.

9. Use of Products

9.1 You acknowledge and agree that your use of the products is your sole responsibility, is solely at your own risk and is subject to all applicable laws and regulations. You will be solely responsible for (i) procuring all necessary consents and (ii) complying with all applicable laws and regulations resulting from such use.

9.2 We make no warranty that the products will be compatible with any services and expressly disclaim any express or implied warranties regarding the compatibility of the products with any particular service.

9.3 The products may not be compatible with certain computer, hardware, software or networks. You are solely responsible for ensuring the compatibility of the products with any computer, hardware, software or network, and we will not be responsible for any failure, disruption or interference in the products or such computer (or as the case may be, hardware, software or network) which may arise from your use of the products in conjunction with such computer (or as the case may be, hardware, software or network).

9.4 You must ensure that any computer, hardware, software or network connected to or used with the products is connected and used in accordance with any applicable instructions, safety and security procedures applicable to the use of such computer (or as the case may be, hardware, software or network) or as may be specified by us.

9.5 You are responsible for ensuring your computer, hardware, software and network meet the products' minimum requirements as may be stipulated by us, and that they are compatible and may properly function and inter-operate with the products. We will not be liable for any software, product or network failure or performance degradation resulting from the non-compliance of such requirements as may be determined by us from time to time. You acknowledge and accept that certain computer, hardware, software and network are not supported by the products.

10. Your Responsibilities

10.1 You are solely responsible for the use of this Store and/or the products.

10.2 You are required to:

(i) provide accurate and complete information to us and inform us immediately of any changes in any particulars or information given to us in your order for the products including but not limited to any changes in address and/or contact particulars;

(ii) comply with all applicable laws, rules and regulations and any requirements or restrictions which we may impose on the use of this Store and/or the products;

(iii) comply with all instructions, notices or directions issued by us; and

(iv) take all reasonable steps to prevent fraudulent, improper or illegal use of this Store and/or the products.

11. Your Right to Return Products

You agree to comply with and be bound by pfingo Return Policy in connection with the returns of products purchased through this Store.

12. Technical Service and Support

All requests for technical service and support for products purchased must be made directly to the manufacturer in accordance with their terms and conditions. We do not provide any technical service or support.

13. No Resale

The products are provided to you solely for your own personal and non-commercial use. You must not resell the products to third parties without our prior written consent, whether or not for profit or otherwise.

14. Links

This Store may contain links to other websites on the Internet which are owned and operated by third parties. You acknowledge and agree that we do not endorse and are not responsible for the operation of or contents located on or through any such website.

15. Third Party Content

Certain contents from third party vendors or suppliers may be made available as part of this Store. Such contents are believed to be reliable, but we do not endorse or guarantee the accuracy or completeness of the contents.

16. No Right To Continued Access or Use

16.1 We may add, delete, disable or modify this Store and/or the contents therein at any time, without notice and at our absolute discretion. You acknowledge and agree that we may suspend or terminate access to and/or use of all or parts of this Store and/or the contents therein at any time, without notice and at our absolute discretion. In no event will we be liable for the suspension or termination of access to any content or any functionality of this Store. We may also impose limits on the access to and/or use of certain features or portions of this Store and/or any content at any time, without notice and at our absolute discretion.

16.2 We may, at any time and without any notice, temporarily suspend this Store (or any contents therein) for operational reasons such as repair, maintenance, upgrade or improvement of this Store (or the affected contents) or because of an emergency. We may also modify this Store (or any content) in order to keep pace with the prevailing demands and technological developments, at any time, without notice and at our absolute discretion.

17. Conclusiveness of Records

17.1 In the absence of fraud or manifest error, all our records of all matters relating to this Store, the contents therein and/or the products are conclusive evidence of the accuracy, completeness and truth of all matters stated therein.

17.2 Our decision on all matters relating to this Store, the contents therein and/or the products will be final and conclusive.

18. Indemnity

You agree to defend, indemnify and hold harmless all Relevant Persons from and against any and all losses, damages, costs (including legal costs), expenses, claims, demands, proceedings and other liabilities arising from:

(i) your use of and access to this Store, any contents therein and/or any products; and/or

(ii) your negligence or breach of this Agreement.

This defence and indemnification obligation will survive this Agreement and/or your use of this Store, any contents therein or products.

19. Limitation of Liability

19.1 Any product offered in this Store is warranted strictly in accordance with the terms and conditions of the applicable manufacturer's warranty only, if any. In relation to any existing manufacturer's warranty, any warranty claims must be made directly to the manufacturer.

19.2 SAVE AS EXPRESSLY STATED HEREIN, THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THIS STORE (OR ANY PRODUCTS) WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND ALL OTHER RELEVANT PERSONS EXPRESSLY DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES IN CONNECTION WITH THIST STORE (OR ANY PRODUCTS) AND YOUR USE THEREOF, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, USEFULNESS, RELIABILITY, QUALITY, SAFETY OR COMPLETENESS OF THIS STORE OR THE PRODUCTS AND ASSUMES NO LIABILITY FOR (I) ANY ERRORS, MISTAKES, OR INACCURACIES OF ANY CONTENT OR PRODUCTS, (II) ANY HARM, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THIS STORE OR ANY CONTENT OR PRODUCTS, (III) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THIS STORE, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THIS STORE BY ANY THIRD PARTY, (VI) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF ACCEPTANCE OR REJECTION OF YOUR ORDER AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR PRODUCTS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THIS STORE OR ANY PRODUCTS. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME ANY LIABILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THIS STORE, ANY SERVICES OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE LIABLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

19.3 Without prejudice to the foregoing, we will not be liable for any delay or failure to provide the products, or any interruption or degradation of the product quality which may arise from the following:

(i) an act or omission of an underlying carrier, service provider, vendor or other third party;

(ii) computer, hardware, network or facility failure;

(iii) computer, hardware, network or facility upgrade or modification;

(iv) force majeure events such as (but not limited to) acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism and governmental actions;

(v) computer, hardware, network or facility shortage;

(vi) service, computer, hardware, network or facility failure caused by the loss of power to you;

(vii) outage of, or blocking of communications by, your service provider, any third party or other impediment to usage of any services caused by any third party;

(viii) any third party's service, computer, hardware, software, network or facility; or

(ix) any other cause that is beyond our control, including, without limitation, a failure of or defect in any software, the failure of an incoming or outgoing communication, the inability of communications to be connected or completed, or forwarded.

19.4 WITHOUT PREJUDICE TO ANY OTHER PROVISIONS OF THIS AGREEMENT, IN NO EVENT WILL WE OR ANY OTHER RELEVANT PERSON BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL AND DATA), WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE (OR SUCH OTHER RELEVANT PERSON) ARE/IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

19.5 WITHOUT PREJUDICE TO CLAUSES 19.1 TO 19.4, IF YOU ARE DISSATISFIED WITH THIS STORE (OR ANY PRODUCTS) OR ANY OF THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE YOUR ACCESS AND USE OF THE SAME.

19.6 IF WE OR ANY OF THE OTHER RELEVANT PERSONS ARE LIABLE TO YOU AND WE CANNOT, FOR ANY REASON, RELY ON THE LIMITATIONS OF LIABILITY SET OUT IN CLAUSES 19.1 TO 19.5, THEN THE MAXIMUM LIABILITY WE AND/OR SUCH OTHER RELEVANT PERSONS WILL BE LIABLE TO YOU AND ANYONE ELSE IS EITHER THE REPLACEMENT OF THE PRODUCT (FOR WHICH YOU HAVE PAID BUT ARE UNABLE TO USE) WITH THE SAME OR SIMILAR PRODUCT OR THE REFUND OF THE PURCHASE PRICE WHICH YOU HAVE PAID FOR THE PRODUCT, WHICH WILL BE AT OUR ABSOLUTE DISCRETION.

20. Matters beyond Our Control

20.1 We will not be liable for any delay or failure in performance under this Agreement resulting from matters beyond our control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, accident, fire, lightning, equipment failure, computer software or software malfunction, electrical power failure, faults, interruption or disruption of our networks or the networks of other service providers or of your equipment or the equipment of any third party, riots, strikes, lock-outs, industrial disputes (whether or not involving our employees) or epidemics of infectious diseases.

20.2 Without prejudice to Clause 20.1, we will not be liable for any delay or failure in performance under this Agreement resulting from any delay or failure of any third party (including any supplier) to deliver or provide any facilities, infrastructure, equipment or services to us.

21. Confidentiality

You must not use or disclose to any person any information (other than information that is or has become publicly available) relating to any of the products or us which is acquired from or provided by us and/or any of our agents or contractors in connection with or in the course of the provision of any products, except to the extent necessary to comply with law, court order or any regulatory authority.

22. Non-waiver

No failure or delay by us to exercise or enforce any of its rights under this Agreement will operate as a waiver of such rights nor will such failure or delay in way prejudice or affect its right at any time thereafter to act strictly in accordance with our rights under this Agreement.

23. Assignment

This Agreement, and any rights, obligations and licenses granted herein, may not be assigned or transferred by you, but may be transferred or assigned by us without restriction.

24. Notices

24.1 Without prejudice to Clause 2, notices by us to you may also be sent by post, fax or email to your contact details in our records.

24.2 You hereby agree to receive from us any offer and/or marketing/promotional information or notices (whether by way of letter, leaflet, pamphlet, electronic mail, phone messages or any other means of communications) relating to this Store, the businesses of pfingo and/or any products or services, from time to time unless you notify us otherwise.

25. Amendment of this Agreement

We reserve the right to amend the terms and conditions of this Agreement at any time, without notice and at our absolute discretion. Your use of this Store (or any products) following any amendment of this Agreement will signify your assent to and acceptance of the amendments thereof.

26. Entire Agreement, Severability and No Third Party Right

26.1 This Agreement contains the whole agreement between you and us and will prevail over any other terms including those you may issue.

26.2 If any provision of this Agreement is held to be invalid, illegal or unenforceable (whether in whole or in part), such provision will be deemed modified to the extent, but only to the extent, of such invalidity, illegality or unenforceability and the remaining provisions of this Agreement will not be affected.

26.3 Our affiliates may enforce this Agreement against you. Save as aforesaid, a third party has no right to enforce any term of this Agreement pursuant to the Contracts (Rights of Third Parties) Act and the consent of any third party (including our affiliates) is not required for the variation, rescission or termination of this Agreement.

27. Governing Law and Jurisdiction

27.1 The laws of Singapore will govern this Agreement. Any processes or judgment may be given to you in the same way as notices under this Agreement.

27.2 Any action or proceedings may be brought and enforced in the courts of Singapore or any other jurisdiction where you or any of your property may be found and you irrevocably submit to the jurisdiction of such courts in respect of any action or proceedings against or involving you relating to your use of this Store (or any products) or this Agreement.

28.1 For the purposes of this Agreement, Customer Information consists of all and any information relating to you obtained by us in the course of and as a result of the provision of the products by us, including without limitation, your use of this Store and your personal particulars. We may also record any oral conversations between you and us for the purpose of monitoring our customer service.

28.2 We may use the Customer Information for the purposes of: planning, provisioning and billing for the products; managing bad debt and preventing fraud; facilitating interconnection and inter-operability between service providers; rendering assistance to law enforcement, judicial, governmental or regulatory agencies and/or complying with any regulatory requirements.

28.3 Further, without prejudice to Clause 24.2, you also consent to our use or disclosure of the Customer Information for other lawful purposes, including without limitation, research; customer benefits and retention programme; to support your customer relationship with us.

28.4 You can at any time withdraw your consent to the use or disclosure of the Customer Information as referred to in Clause 28.3 by writing to us at the following address:

pfingo Support
67 Ubi Avenue 1
#05-01
StarHub Green
Singapore 408942
Ref: Withdrawal of Consent to Use End User Service Information (EUSI)

(You must include in your letter your account number(s) with us, your full name, I/C or FIN /passport number, address and signature.)