FAQ

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No. Our new app is currently not connected to our older services. As such, you would need to contact them via their phone number. Your contacts do not need to download the pfingo app to receive your call.

When you place a call using pfingo Callback, we send a callback request to our servers via your phone’s Internet connection. Our servers then receive this request and call you back immediately using a regular phone network. As soon as you answer our incoming call, we’ll connect you to the number you wanted to call.

You can (1) make call using the Call Through function or (2) try using the Callback function again. If the problem still persists, do drop us an email at pfingo.support@globalroam.com on the matter.

pfingo calls are cheaper with better voice quality for international calls.

For Pfingo Call, you will be charged if the receiver picks up the phone call. For Pfingo Callback, you won’t be charged for a Pfingo call if you cancel the Pfingo Callback. You’ll only be charged for the call once you accept the Callback from our servers.

No. The receiver does not need an Internet connection to receive your phone call.

No. With pfingo, you can call any mobile or landline number in the world. Your friends and family do not need the pfingo app to receive your calls.

WiFi, 3G or 4G networks is required for downloading and registering with pfingo and making a call using the Call Out function.

For the Call Back and Call Thru functions, internet access is not required.

Yes. Once you registered your number you can use pfingo even if the phone uses a different SIM Card or number. However, do take note that to register for pfingo, the One Time PIN will be sent via SMS to the SIM number registered.

No. You are not able to place another pfingo call before receiving the pfingo callback. pfingo app will be counting down while waiting for pfingo callback.

Of course you can! pfingo allows you to call anyone anywhere in the world.

We currently do not support multiple numbers for the same account, but we’re working on making this possible for our users.

Just like a regular phone call, your calls with Pfingo may fail due to many reasons. In such cases, please ensure that:

1. You’re calling from the same number you registered with Pfingo.

2. The receiver’s number is operational.

3. The receiver’s phone is not switched off, out of order or outside the area of coverage .

If you are still unable to connect, please contact us at pfingo.support@globalroam.com

To make a pfingo call:

1. Simply open the app and tap on the contact name you wish to call from the contacts screen.

2. Choose between the Call Thru, Call Back or Call Out functions. You will be instantly connected to your contact, just like a regular call

To call contacts that are not saved in your phonebook, use the dialpad in the app to manually dial the number you wish to call.

pfingo has three call functions – Call Thru, Call Back and Call Out.

Call Thru:

pfingo converts an international call into a local cellular voice call. This means that the receiver will still receive the call as a normal voice call and both parties will be able to communicate without an active internet connection.

Do note that this function will require usage of your outgoing local minutes.

Call Back:

When you choose the Callback function, our servers will give you a call and connect you with the number you have dialed once you pick up. As this will be an incoming call for both you and the receiver, neither party will have to spend any local outgoing minutes!

After the call has been linked up, neither you nor the person you are calling requires an internet connection.

Call Out:

A call is made through the app over WiFi/3G/4G connection to any number worldwide (landline or mobile). The person you are calling receives it as a normal voice call and is not required to have Internet connection or the pfingo app.

Do note that this function will require data usage and your mobile carrier’s data charges will apply.

pfingo is supported on on Android and iOS phones

The Call Out function can be made worldwide as long as you have a stable Internet connection!

The Call Thru and Call Back functions are made using a Singapore pfingo number and calls should only be made originating from Singapore using a local Singapore number.

Pfingo displays all your international contacts from your default phonebook in the app. To add a contact to Pfingo, simply save the contact in your phonebook and open your Pfingo app. Your contact will automatically be synced. You can also use the dialpad to contact numbers that may not be present within Pfingo

Sure! If you have recently topped up and found our service unsatisfactory, please contact our customer service at pfingo.support@globalroam.com within 14 days to get a full refund.

You may delete your Pfingo account with us at any time simply by sending us a note at pfingo.support@globalroam.com and telling us why you would like to delete the account. We would like to understand how we can make Pfingo better for you.

Please contact our support team at pfingo.support@globalroam.com and we will investigate the issue for you

Pfingo requires you to key in an OTP to verify your number. The process can fail in the following circumstances:

  • If you are on a prepaid mobile plan and do not have enough phone credit to receive the SMS. The SMS is free, but your carrier will not let you make the call if you have no credits.
  • You do not have Internet connectivity. Pfingo needs to be connect to the internet to register, download rates,  etc. You will be unable to sign up if you are not connected to the Internet.

For other issues, please contact our customer support at pfingo.support@globalroam.com

You will be sent a free OTP (One Time PIN) to your number via SMS. Key the six-digit OTP into pfingo to verify your number. Do note that the OTP will only be valid for 60 seconds.